This suggests that customers are generally satisfied with the level of support that they have received. Research indicates that there are no patterns of complaints regarding TurboTax customer service online. How do Consumers Feel About Calling TurboTax Customer Service? Call notes can be very handy if you have to speak to more than one person or need to escalate your case. Have some way of taking notes during your call.If you are calling for technical support, have your device or computer handy so that you can troubleshoot along with the agent.This might include previous year's tax returns, W-2s and other tax forms, billing statements, order confirmation emails and any previous correspondence between yourself and TurboTax regarding your concern. Before calling, make sure that you have before calling, make sure that you have gathered relevant documentation.There are several things that you can do to help ensure that your call to TurboTax is handled quickly and professionally: Referrals to tax professionals who may be able to assist with tax filingīest Practices for Calling TurboTax Customer Service.Help with hacking or identity theft issues.Questions about tax return submission status.Help with deciding which tax preparation package makes the most sense for the needs of an individual, couple or business.Ordering, changing or canceling services.People call TurboTax for a range of reasons, including: ![]() Why Do People Call TurboTax Customer Support? ![]() As one of the best-known and respected online tax preparation and software companies in the country, it isn't surprising that TurboTax gets a lot of requests for customer support each and every day. TurboTax is a company that sells tax preparation software, online tax preparation and other services.
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